Information

WE HAVE A WAREHOUSE LOCATED IN CUMMING, GA THAT YOU'RE WELCOME TO COME BY TO VIEW SOME ITEMS! PRODUCTS IN THE WAREHOUSE ARE ALREADY SOLD AND THE PRODUCTS AVAILABLE FOR VIEWING CHANGE EVERYDAY BASED ON SCHEDULED DELIVERIES AND PICK UPS. WE KEEP OUR FACEBOOK PAGE AND WEBSITE UPDATED WITH NEW INFO AND PICTURES. CALL US FOR AN APPOINTMENT AT  
678-779-2755 OR EMAIL US AT ROCKYBROOKWOODWORKS@AOL.COM

PAYMENT OPTIONS:
WE DO REQUIRE FULL PAYMENT UP FRONT. ALL PAYMENTS ARE MADE THROUGH PAYPAL. THIS WAY BOTH YOU (THE BUYER) AND US (THE SELLER) ARE PROTECTED. YOU ARE PROTECTED AS YOU ARE NOT GETTING YOUR ORDER RIGHT AWAY BUT AFTER IT IS CREATED. WE ARE PROTECTED AS WE ARE HAVING TO PAY FOR MATERIALS AND LABOR ON YOUR ITEM(S). 
WE DO ACCEPT ALL MAJOR CREDIT CARDS. IT IS SAFE AND SECURE VIA PAYPAL. PAYPAL WILL EMAIL YOU A COPY OF THE RECEIPT AND CONFIRMATION OF THE ORDER. 
NOTE: PRODUCTION TIME STARTS THE BUSINESS DAY AFTER PURCHASE

CUSTOM PIECE MEASUREMENTS:
WE DO OFFER CUSTOM MADE FURNITURE PIECES. WE WILL COME AS CLOSE TO YOUR DESIRED DIMENSIONS AS POSSIBLE. PLEASE SEND ALL DESIRED CUSTOM PIECE REQUESTS TO ROCKYBROOKWOODWORKS@AOL.COM


STAIN COLORS:
WE OFFER MINWAX WOOD FINISH STAINS. THERE ARE 20+ STAINS TO CHOOSE FROM. WE FINISH ALL PIECES WITH A CLEAR SATIN POLYURETHANE FINISH. IF YOU WOULD PREFER A DIFFERENT FINISH JUST LET US KNOW AND WE CAN DO SO FOR AN ADDITIONAL FEE. CUSTOM STAIN MAY BE CHOSEN AND PURCHASED BY THE CUSTOMER TO BE USED ON YOUR ITEMS. CUSTOM STAINS MUST BE INTERIOR OIL BASED WOOD STAINS. SHERWIN WILLIAMS OFFERS CUSTOM INTERIOR OIL BASED STAINS. WE NEED STAIN CHOICE WITHIN 2 WEEKS AFTER PURCHASE DATE IN ORDER TO STAY WITHIN CURRENT PRODUCTION TIME - IF WE DO NOT HAVE STAIN CHOICE WITHIN 2 WEEKS YOUR PRODUCTION WILL BE PUSHED BACK.

*STAINS WILL HAVE COLOR VARIATIONS ON EACH PIECE OF LUMBER. NO TWO PIECES OF WOOD WILL STAIN THE SAME. YOU WILL BE ABLE TO SEE KNOTS, CRACKS AND WOOD GRAIN THROUGH STAIN.*

LOCAL DELIVERY/PICKUP
 WE DO OFFER PICKUP FOR FREE FROM OUR WAREHOUSE OR WE CAN DELIVER THE ORDER TO YOU.  FOR PICK UP YOU MUST BRING 2 STRONG PEOPLE TO LOAD, SEVERAL THICK BLANKETS AND RATCHETING TIE DOWNS. PICK UPS ARE SATURDAYS AT 12:00 PM - IF THIS DOES NOT WORK FOR YOU THEN WE CAN SCHEDULE ANOTHER DAY AND TIME. DELIVERY IS AVAILABLE TO THE METRO ATLANTA AREA. WE OFFER BOTH CURBSIDE DELIVERY AND WHITE GLOVE DELIVERY. CURBSIDE DELIVERY: WE WILL DELIVER THE TABLE TO YOUR HOME AND YOU WILL BE RESPONSIBLE FOR TAKING IT INSIDE YOUR HOME. WHITE GLOVE DELIVERY: WE WILL DELIVER THE TABLE TO YOU HOME AND TAKE IT INSIDE TO THE ROOM OF YOUR CHOICE. DELIVERY STARTS AT $75 WITHIN 3 MILES OF THE WAREHOUSE. WE ARE TYPICALLY BOOKED OUT ANOTHER 1-2 WEEKS AFTER PRODUCTION TIME FOR DELIVERIES! FOR DELIVERY PRICING PLEASE GIVE US A CALL!

DISCLAIMER: 
PLEASE KEEP IN MIND WE ARE SELLING REAL WOOD PIECES THAT COULD CRACK, SHRINK OR BOW IN CERTAIN AREAS. WE TAKE PRECAUTIONS TO AVOID THESE PROBLEMS BUT THERE IS ALWAYS A CHANCE ANY OF THOSE THINGS COULD HAPPEN. WOOD WILL CHANGE IN DIFFERENT ENVIRONMENTS. WE BELIEVE THIS ADD TO THE RUSTIC CHARACTER. IF ANY OF THESE INSTANCES DO OCCUR WE WILL NOT OFFER ANY EXCHANGES OR REFUNDS. THESE INSTANCES ARE VERY RARE.

POLICY:
WE DO NOT OFFER REFUNDS OR EXCHANGES.

FOR MORE PICTURES AND INFO VISIT OUR FACEBOOK PAGE!!   WWW.FACEBOOK.COM/ROCKYBROOKWOODWORKS

IF YOU HAVE ANY QUESTIONS OR WOULD LIKE TO PLACE AN ORDER PLEASE FEEL FREE TO CONTACT US USING OUR "CONTACT US" PAGE, GIVE US A CALL AT 678-779-2755, OR EMAIL US AT ROCKYBROOKWOODWORKS@AOL.COM.